Shipping & Return Policy
We hope you're happy with your purchase from Jin Yun Fu Tea Shop. If you have any questions or concerns about your order, please contact us—we’re always happy to help.
Returns
Tea Products
For food safety reasons, all tea products are final sale. We do not accept returns or exchanges for tea products once they have been purchased.
If you receive a tea product that is damaged, defective, or incorrect, please contact us within 14 days of purchase or delivery. We will review your request and, when appropriate, provide a replacement or refund.
Teaware & Accessories & Non-food Products
Unused teaware, tea accessories, and other non-food products may be returned within 30 days of purchase or delivery.
To be eligible for a return, items must:
Be unused and in their original condition
Be returned with the original packaging
Include all accessories and components
Show no signs of use, wear, damage, or misuse
Returns that do not meet these requirements may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless:
We shipped the wrong item.
The item arrived damaged.
The product has a manufacturing defect.
Original shipping charges are non-refundable.
Refunds
Once an approved return has been received and inspected, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of purchase or delivery.
Please include:
Your order number or proof of purchase
Photos of the item
Photos of the packaging (if applicable)
We will work with you to resolve the issue as quickly as possible.
Handmade Products
Many of our teaware is handmade. Slight variations in glaze, color, texture, shape, firing marks, or natural materials are part of the unique character of handmade craftsmanship and are not considered defects.
Natural Variations
Tea is a natural agricultural product. Flavor, aroma, appearance, and color may vary slightly between harvests and production batches. These natural variations are not considered product defects.
Packaging
Our products are carefully packaged for protection during transport. Minor cosmetic damage to the outer shipping box or protective packaging that does not affect the product itself is not eligible for a refund or replacement.
Shipping
Processing Time
Orders are typically processed within 1 - 3 business days. Processing times may be longer during holidays, high-volume periods, or special promotions.
U.S. Shipping
We currently ship within the United States only and do not offer international shipping at this time. Standard shipping within the United States typically takes 3-7 business days after the order has been shipped.
Shipping and delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier operations, or other circumstances beyond our control.
We are not responsible or delays caused by shipping carriers or circumstances beyond our reasonable control.
Incorrect Shipping Information
Please ensure your shipping information is accurate before placing your order.
We are not responsible for orders that are undeliverable or delivered incorrectly due to an incorrect shipping address provided by the customer. Refunds will not be issued in these circumstances.
If an order is returned due to an incorrect address, additional shipping charges will apply to resend the package.
Lost Packages
If your package appears to be lost during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and determine an appropriate resolution. Packages marked as delivered by the carrier but reported as missing will be reviewed on a case-by-case basis.
Sale Items
Items marked as Final Sale are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or incorrect.
Gift cards are non-refundable.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please contact us. If your return is approved, you may place a new order separately.
How to Request a Return
To request a return, please contact us before sending any items back. All returns must be approved by us in advance.
Email: info@jinyunfuteashop.com
Please include:
Your order number or proof of purchase
The item(s) you wish to return
The reason for your request
Photos (if applicable)
Returns sent without prior approval will not be accepted, and no refund will be issued.